Here are answers to common questions about our clinics. For anything specific to your pet, contact your preferred branch.
Choose Riyadh or Jeddah and follow the booking link, or contact that clinic by phone or WhatsApp. Your appointment is confirmed only when you receive confirmation from our team.
We accept walk-ins based on the day's schedule and urgency. We recommend booking in advance to reduce waiting time, especially for non-urgent visits.
We treat dogs, cats, birds, rabbits, and other companion animals. Please contact us before booking for exotic species or large animals so we can confirm availability.
Bring available vaccination records, previous medical reports, and details of any medications or supplements your pet receives. Cats and small animals should arrive in suitable carriers, and dogs should be on a leash or harness.
Preparation depends on the appointment. Follow the clinic's specific instructions and contact us if you haven't received them. Surgery and some diagnostic tests typically require fasting.
Both clinics offer core veterinary services. Some services, such as grooming, boarding, and the pet store, are currently available at our Jeddah clinic. Each branch page lists its available services.
We offer urgent-care availability during clinic hours. Call before travelling so our team can advise on whether we can receive your pet. Each branch page lists after-hours arrangements.
Consultation pricing varies by service and branch. Costs for tests, procedures, and medication depend on your pet's needs. We discuss expected costs with you before proceeding with treatment.
We accept cash and major debit/credit cards. Please confirm accepted methods with your preferred branch.
Yes. You can request a specific veterinarian when booking. We will do our best to accommodate your preference based on their schedule.
Please contact the clinic as soon as possible if you need to cancel or reschedule. This allows us to offer the slot to another pet in need.
Yes, you can visit either branch. Please note that records may not be automatically shared between locations, so bring relevant documents if visiting a different branch.
Contact the clinic with your pet's details and medication name. Our team will confirm whether a review is needed and when an approved refill can be collected.
Still have questions?
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